COVID-19 - Important Information.
Temporary Shipping Suspension
Australia Post has announced the temporary suspension of deliveries to certain countries. Due to these suspensions, unfortunately we are not currently able to ship Austria and Mexico. As soon as Australia Post has lifted the Covid-19 related suspensions we will start shipping to these countries again. We are so sorry for any inconvenience this may cause but can assure you, as soon as we possibly can we will be shipping to these countries again!
Taking care in our current climate
With the current state of COVID-19, we want to reassure our beautiful customers that we are taking all necessary steps to ensure the safety of our customers and employees, including following public health authority recommended guidelines. We know that you may have many questions right now, we have tried to answer them here but if you have any other questions please contact our amazing Customer Care Team on email@example.com who would love to assist you with any questions you have.
At this stage we are still open (YAY) and business as usual, however we will continue to update this page with any changes that may happen.
Please know, for all that are in a position to order from us right now, we are extremely grateful for your support of our brand, it means a lot to us.
Our warehouse team
Our incredible warehouse team is taking numerous preventative steps to avoid the spread of the virus, including conducting high frequency deep cleaning and sanitisation processes, working in staggered shifts and strictly following increased social distancing practices. We have also made disinfectant wipes, hand sanitiser and soap available for increased personal protection.
Our office team
As an online business, our amazing office dream team are thankfully in the position to be able to work from home which we are now all doing, and will continue to do so for the extended future. Our team are all set-up to work virtually and are all pleased to be able to do our part, stay at home, and still deliver an exceptional online shopping experience. We can assure you, we are doing everything we can to go above and beyond for our beautiful customers.
We use the below carriers to deliver orders, each of them have their own processes with regard to the handling of packages during this time.
Please see the below links for the most up to date information with regard to their handling of packages, signature procedures and other information in connection with COVID-19:
- DHL - https://www.logistics.dhl/global-en/home/global-news-alerts/global-messages/coronavirus.html
- UPS - https://www.ups.com/us/en/about/news/important-updates.page
- Australia Post - https://auspost.com.au/about-us/news-media/important-updates/coronavirus
- Startrack - https://startrack.com.au/alerts
We are still in full operation and are continuing to process all orders with the same levels of service that you have come to love and know from Beau Hudson, all orders are carefully wrapped and dispatched within 24 hours. For further details, you can check out our shipping guidelines here.
And because you have enough to worry about right now, we’ve changed our returns and exchange policies to make life a little easier for you.
In order to work with you and to try to make life as easy as possible, we are now offering exchanges or refunds on orders. We understand that leaving your house right now will be difficult or not possible, so we are extending our returns policy and are willing to be flexible when needed.
We are extending our domestic return policy on all orders placed between March 20th and April 30th 2020. During this time, we will accept returns within 60 days for a full refund and within 90 days for an exchange. Please feel free to reach out to our beautiful customer care team should you have any concerns around getting your return product back to us, we will be happy to help.
We are extending our international return policy on orders placed between
March 20th and April 30th 2020. During this time, we will accept returns within 60 days for a full refund and within 90 days for an exchange. Please feel free to reach out to our customer service team should you have any concerns around getting your return product back to us, we will be happy to help.
We are 100 percent available for your questions, general chit-chat or for virtual hugs so please reach out to our beautiful customer care team with any questions on email, phone or socials.
We’re continuing to offer only the absolute BEST customer service to you all during our normal operating hours, Monday to Friday 9am to 4pm, via our remotely working dream team. We can be reached by email or phone to assist our valued customers in any way we can - we are here for you guys! You can find all of our contact information here.
The Beau Hudson team is actively and closely monitoring all relevant public health authority + government communications and will update any changes as necessary to ensure we’re operating with the utmost care to protect our team and our beautiful customers.
Please check back here as situations and policies may change. As always, please reach out to firstname.lastname@example.org if you have any questions or concerns, or follow us on socials as we are super active on there right now and would love to connect with you, so please continue to share your photos and #beauhudson.
We hope that you and your loved ones are staying safe, healthy and positive, and we, as a team, are sending every bit of our love to you all.
Lots of Love from