Terms and Conditions

A FEW OF OUR PRICES ARE CHANGING...

A note from BH

It’s forever been our goal to create designer clothing at affordable prices. Embracing our mantra of ‘Vibrant Family Living’ has allowed us to pursue our mission of creating comfortable, fashionable clothing that makes our community feel good about themselves. But as we continue to grow, evolve and enter our 9th year of biz (umm...what?!), global markets are shifting and we have to listen.

From freight to cotton supply, and ensuring the production standards we demand are consistently met, effective Friday 1 July 2022, a few of our ranges will be going up in price. This will allow us to maintain the quality you have come to know and love about Beau Hudson, and ensure you continue receiving the best in family fashion.

We understand that even the smallest price increase can impact day-to-day living, which is why we haven’t had a price increase for several years now even though we’ve met continual rises on our end.

Whilst it feels like the world is changing on many fronts, what hasn’t changed in ours is our commitment to YOU – our BH Fam! Families are the life source of Beau Hudson, and we will never stop creating clothing and a connection that makes yours smile.

Thank you for allowing us to do what we love, and we can assure you that the best is yet to come!

From our family to yours,
Sash, Roscoe and Team BH
xoxo

Wednesday 29 June 2022

Shipping

Sale Shipping Time Frames 

Our shipping timeframes change during peak periods such as new collection drops and sale periods (Black Friday). Due to a larger than normal volume of orders being processed, please allow up to 10 days for your order to be picked and packed, prior to us shipping it.  

PO Box and Parcel Lockers

Please note all parcels with a PO Box Address or a Parcel Locker address will be handed over to Australia Post and will come under their shipping timeframes. Please follow up with your local post office for the shipping timeframe in your local area. 

Additional Shipping Information

We want nothing more than for you to receive your order ASAP and are always working with our postal companies to provide the best service possible to you! Unfortunately we cannot accept responsibility for loss or any damage to packages once they are with the postal service as they are completely out of our control.

For our amazing international customers – if you think your package is taking a little longer than normal to arrive the fastest way to chase it up is by contacting your local postal office with your tracking details.

The postal system processes a high volume of packages all year round and especially during the holiday seasons, and while most orders arrive within the postal service timeframe, some packages can be delayed. The weather can also delay packages. Both of these occurrences are completely out of our control. 

All Australian orders are shipped with StarTrack and are labelled with Authority To Leave which enables us to get your package to you as soon as possible. StarTrack Couriers will leave your package in the safest place possible and this can be tracked by GPS. In the circumstance of there being no safe place to leave packages, StarTrack will leave a pick-up slip in your letter box or under your door. Your package will be taken to your closest post office for you to collect.

Gift With Purchase

Order must total the advertised spend threshold or more after any discount codes or vouchers have been applied to redeem free gift. Item must be redeemed via cart and will not be automatically added for you. If the item is not added, the order will not be shipped with free gift. Not valid in conjunction with any other offer. Should any item(s) in order be returned or exchanged for a lesser value, free gift must also be returned.

Beau Bundle Offer - Buy 2 or More & Save

A "Beau Bundle" is identified as a product which has the "Beau Bundle" ribbon on the top right corner of the product image or is of an identical item in which it is available in various variants. An automatic 10% off only applies when 2 or more of the SAME "Beau Bundle" style is added to cart (has to be the exact identical style). Same style constitutes as same Product Name and Colour, and 2 or more applies to size (i.e 2 or more kids sizes, or 1 kid + 1 adults etc.) Discount automatically applies at cart. The Beau Bundle offer is not valid on final sale items, outlet items or in conjunction with any other offer or promotion. 

Returns and Exchanges 

You can view our full Returns and Exchanges Policy plus all the details here

Promotional Sales

Due to the high volume of orders that we receive during a sale please read the following Terms and Conditions carefully prior to ordering.

Please read the product and sizing description carefully before purchasing. All ‘final sale’ items and ‘outlet’ purchases are final. We do not offer exchanges, refunds or returns for change of mind or incorrect sizes on any ‘final sale’, ‘clearance’ or ‘outlet’ items. We do offer exchanges, refunds and returns for Promotional Sales items providing they are in original sellable condition, unworn, unsoiled, unwashed and with all garment tags attached.

Beau Hudson maintains that it is unable to offer pricing amendments on items originally purchased at RRP or in a sale or on any promotional items that are temporarily reduced. Once an item has been purchased at a RRP or discounted sale price, no additional pricing reductions will be offered, should the item be further marked-down.

Sale discounts and codes are only available during an advertised sale. Once the sale is over no orders will amended to reflect the sale price if the order was placed outside of the sale timeframe. 

If the sale requires a code and it is not entered we can not amend the payment after the sale has been processed. 

We cannot add to or change any items on the order once we have receive it.

If stock sells out during a sale or was unavailable at the start of the sale it will not be restocked during the sale.

Only one code can be redeemed per transaction. Gift vouchers can only be redeemed when another code is not being used.

Free shipping^ prices may change during a sale. 

Shipping timeframes change during sale periods due to a larger than normal volume of orders. Please allow a max. 10 days for your order to be picked and packed, prior to us shipping it out.

Sale and End of Season Clearance Items

Final sale and clearance items will stay on sale and may be further reduced until sold out, therefore we cannot guarantee that all sizes will be available as these items are not being restocked. 

Returns, exchanges or refunds are not available on any sale, clearance or outlet item.

Outlet Items

No returns, exchanges or refunds on outlet items. They have been reduced to sell due to imperfections, which are noted on the product description for buyer awareness, so please ensure you read all descriptions carefully prior to purchasing. By purchasing an outlet item, you accept these sale terms and the condition in which the item is being sold in. 

All items are still our amazing products, however as we aim to only deliver you the best quality we’ve become known for, if there is a minor flaw in any of our products, we won’t sell them at full price.

Promotional Codes 

Please note that only one discount code per transaction can be accepted.  Should a customer have a credit code wanting to be used in addition to a discount promotional code, please contact our customer service team at: info@beauhudson.co following your purchase for the credit amount to be refunded.

If a code is required to be entered during a sale, and is not entered, we are not able to credit the difference. Please check carefully the code is entered correctly and comes off your order prior to checkout.  

If a code is not entered at the checkout we can not amend the payment after the sale has been processed. 

*Only one code can be used in any one transaction. 

Faulty Items

We hardly ever miss a little sneaky fault that can fly under our radar. If the item you have received is faulty, please contact our customer service team straight away so we can fix this up for you! Please apply for a replacement item no longer than 90 days from the date of your package being delivered. If there is a fault with the product, we will happily cover the cost of a replacement, including return postage. Just email us here

*Consumer rights are upheld applicable to Australian Consumer Law.

Changing Orders

Due to the large volume of orders we process, we unfortunately are not able to change any details on order forms. We cannot add quantities, change sizes or combine orders. This allows us to keep to our shipping timeframe promises! 

Postal Addresses

Please ensure you have listed the correct postal address before you checkout and pay. Once orders are submitted we cannot guarantee that any changes to postal address will be processed before your order ships. Please check every detail of your address before you complete your order. Once your order has been posted with the address you have listed, we accept no responsibility for packages being sent to the wrong address.

International Customs + Duties

Please take into consideration the customs and duties taxes of your country that can be applied to your package in order for you to collect your package. Unfortunately we have no control over these fees and they are the responsibility of the purchaser.

Unclaimed Packages

Beau Hudson accepts no responsibility for unclaimed packages. If packages are unclaimed and are returned to us we are happy to repost it once the original package returns to us however the postage fee will be required to be paid. *Please note that international packages that are returned to us can take up to 8 weeks to arrive back to us. We will not issue a refund for these packages and do not accept any responsibility if they do not arrive back to us.  Should you wish the package to be resent, there will be a postage and handling fee of AUD$20 payable before the package is resent to you.

Australian packages that are unclaimed incur a pick up fee for us to claim them back off Star Track of AUD$8. This fee will be required to be paid as well as our flat rate postage fee of AUD$10 before your package is resent to you. 

Product Profiles

We aim to represent the products as accurately as possible in our photos. However please allow for slight colour variations of fabric in photos due to lighting. Please note that denim can have variations on every garment and every batch due to the denim mill washing process. 

Privacy Statement

Your privacy is important to us. All information collected on this website is solely used for the purpose of processing your order and enhancing customer service. Under no circumstances will information ever be given or sold to a third party, nor will we ever record any billing details such as PayPal accounts.  Please see our full Privacy Statement.

*All terms and conditions are subject to change anytime at the discretion of Beau Hudson.